Frequently Asked Questions
Everything you need to know about shopping with Membantu.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start the process.
Do you ship internationally?
Yes, Membantu ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Membantu, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester.